To contact Maptek

The Contact Maptek option allows you to report software/hardware faults, provide suggestions or contact Maptek (for support) from within the software.

  1. Select  Request Support, Suggest a Feature or Report a Bug. The Contact Maptek dialog displays.

  1. Overwrite the text already in the Description box and type a detailed description of the problem, suggestion or support required..
  2. From the Frequency drop-down list, indicate how often the issue occurs.
  3. From the Priority drop-down list, indicate the urgency of the issue. For example, only select Critical if the issue stops you from working. This will ensure minimum disruption time.
  4. Click Take screen shot to include a screen capture. For multiple screen shots, press for each screen. To attach a previously taken screen capture, click the folder icon.

By default, the User information section is populated with data from your license file. Check the information is correct.

  1. Click OK.
  2. Check the Report window for details that the feedback was successfully sent.
  3. Check your email client for a confirmation email.

Each feedback received is given a number to use for all future correspondence regarding this issue, such as Issue S00061049, which can be found in the subject header of the confirmation email.

Un-sent feedback

If feedback could not be sent, the Unsent feedback dialog box displays:

  • Try again later will automatically send your feedback on application start-up when more than one day has elapsed.
  • Abandon will delete any unsent feedback.
  • Manual will save your feedback to a nominated directory that you can later email.